Your privacy is important to us...
Privacy policy
At Bespoke Glass & Interiors, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data we gather from individuals who interact with our online store. By using our services or providing us with your information, you consent to the terms and practices described in this policy.
Information we collect:
1.1 Personal Information including but not limited to:
- Full name
- Contact information (email address, phone number, mailing address)
- Billing and payment details
- Demographic information
- Customer preferences and interests
1.2 Website Usage Information
We may automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and browsing behaviour through the use of cookies or similar technologies. This information helps us analyse trends, administer the site, and improve our services.
How We Use the Information:
2.1 Service Provision
We use the collected information to provide the products and services you request, including processing orders, delivering products, and communicating with you about your purchase.
2.2 Communication and Marketing
We may use your contact information to send you promotional materials, special offers, newsletters, or other relevant communications. You can opt out of these communications at any time by following the instructions provided in the communication or by contacting us directly.
2.3 Customer Support
We may use your information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.
2.4 Improving Our Services
We may use the information to analyse trends, evaluate the effectiveness of our marketing campaigns, and improve our products, services, and website based on customer preferences and feedback.
Information Sharing and Disclosure:
3.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping providers, and IT support. These service providers are contractually obligated to protect your information and may only use it for the purposes specified by us.
3.2 Legal Requirements
We may disclose your personal information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Security:
4.1 We implement appropriate technical and organisational measures to protect the personal information we collect and store. However, please note that no data transmission or storage system can guarantee 100% security. We strive to protect your information but cannot guarantee absolute security.
Your Rights:
5.1 Access and Control
You have the right to access, update, correct, or delete the personal information we hold about you. You may also have the right to restrict or object to certain processing activities. To exercise these rights, please contact us using the information provided at the end of this policy.
5.2 Cookies and Tracking Technologies
You can set your browser to refuse cookies or to alert you when cookies are being sent. However, please note that certain features or services may not function properly without cookies.
Changes to this Privacy Policy:
6.1 We reserve the right to modify or update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this policy periodically for any updates.
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:
Bespoke Glass & Interiors
PO Box 154, Patterson Lakes VIC 3197
Ph: 0419 672 766
enquiries@bespokeglassinteriors.com.au